Hub Irish Support Policy

Returns, Refunds & Exchanges

We want every order to arrive exactly as expected. Below you’ll find everything you need to know about returns, exchanges, refunds and custom printed jerseys before placing your order.

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Custom Printed Jerseys

Important Information Before Ordering

Once a jersey has been custom printed with a name, number or personalised detail, it becomes a made-to-order item and cannot be returned, exchanged or cancelled unless it arrives damaged or faulty.

Please double-check all spelling, sizing and number selections before placing your order. Custom printed jerseys are produced specifically for you and cannot be resold once printing begins.

Return Eligibility

We offer a 14-day return window from the date your order is delivered.

  • Items must be unworn and unwashed
  • Original tags must still be attached
  • Items must be unaltered
  • Original packaging should be included where possible
  • Proof of purchase is required

How To Start A Return

To request a return or exchange, please contact our support team first for approval and instructions.

Unauthorised returns sent back without approval may be refused.

Exchanges

Eligible non-custom jerseys may be exchanged for another size depending on stock availability.

Custom printed jerseys cannot be exchanged once printing has started.

Refunds

Refunds are issued back to the original payment method once returned items have been inspected and approved.

Banks and payment providers may take several business days to process and display refunds.

Refunds are not issued where an incorrect or incomplete delivery address was provided during checkout.

Return Shipping

Customers are responsible for return shipping costs unless we are at fault, such as receiving the wrong item or a clearly defective product.

Order Cancellations

If you need to cancel or amend your order, please contact us immediately after purchase.

Orders that have already entered processing or custom printing may no longer be eligible for cancellation.

Shipping Information

For estimated delivery times and shipping information, please visit our shipping page.

VIEW SHIPPING POLICY
By placing an order with Hub Irish, you agree to this policy. If you need clarification on anything above, please contact our support team before ordering.